The Residential Services Manager is responsible for the management of the on-site residential services including emergency Hotel placement, the Emergency Shelter, and the Extended Stay Transitional Housing Program. Shelter Residents are traumatized both by the intimate partner violence they experienced, and the sudden experience of homelessness. Families may also have unrelated trauma experiences from their lives. The on-site residential services are provided in a trauma informed environment, focused on creating a welcoming and peaceful environment, engaging and encouraging survivors under Voluntary Services and Harm Reduction program models. The Manager is responsible for ensuring the daily operations of the 84 bed building, including operations support, resident support, food service, and administrative support. The Manager works closely with the Contact Center Manager, Clinical Services Manager, and Service Coordination Manager to support residents in achieving their stability and safety goals.