The YWCAAAC is hiring for the position of the Client Relations Representative, which is full time Monday – Friday.
The Client Relations Representative (CRR) is a first point of contact for the organization and is well versed on operational and programmatic operations. The CRR helps to set the positive (service oriented) tone of the agency and provides general office support including scheduling, obtaining insurance authorizations, programmatic billing, completing reporting requirements, community engagement, and other administrative functions as assigned.
Essential Job Functions
- General Office Administration
- Greet clients, visitors and callers in a professional and friendly manner;
- Answer the switchboard. Handle all inquiries within your capacity. Route calls elsewhere as needed;
- Complete client intake process;
- Set client fees based on fee scale;
- Assign clients to therapist and set appointments;
- Process incoming cash, credit card, or check payments in database;
- Process in-kind donations, as needed;
- Sort and process mail and other correspondence;
- Order and maintain adequate office supplies;
- Maintain current listing of staff and contact information;
- Monitors and directs facility service requests;
- Maintains physical space at reception and the building entry area.
- Oversight of Insurance and Department Billing
- Assess and record client co-pay information;
- Obtain insurance authorization in advance of treatment;
- Maintain coverage authorizations (including oversight of insurer/provider requirements);
- Collect co-pays;
- Evaluate/reevaluate and implement co-pays as outlined in procedure;
- Oversee insurer reimbursements;
- Rectify any billing issues.
- Events and Programming
- Coordinate annual holiday giving program including “thank you” letters and tracking;
- Identify and coordinate event opportunities to cultivate relationships with friends of the YWCA;
- Assist with volunteer program including identifying and linking volunteers to opportunities.
Non-essential Job Functions
- Provide relief support for administrative and programmatic positions as needed;
- May supervise volunteers on specific tasks/projects.
- Proficient in Microsoft Office;
- Experience with multi-line telephone;
- Understanding of appointment scheduling software;
- Clear and concise writing;
- Attention to detail;
- Ability to operate standard office equipment;
- Ability to lift 40 pounds;
- Three (3) years of increasing administrative responsibility;
- Bachelor’s degree.
- Clear understanding and ability to effectively prioritize;
- Familiarity or willingness to learn about crisis intervention needs/services as well as community resources;
- Ability to work well either alone or as part of a team;
- Clear background check.
For more information or to apply, please contact :
Will Chambers | HR & Volunteer Coordinator
T: 410.626.7800 x.111